Patio heaters in need of our repair service is only available on branded BFX750 patio heater models, BFX760 bullet patio heater models and commercial patio heaters BFX770. Consumable items carry a fair use warranty of 12 months from date of invoice, heavy use for commercial use restricts consumable parts to 6 months from date of invoice. Should your BFX patio heater require repair within the warranty period please call 01793 613900 for a return reference number.
The repair service covers the stainless steel burner only, for other components and parts please refer to spare parts page above. Spare parts are listed with full description with an image, parts not listed on the spares page are generally unavailable, if in doubt please call.

Before booking repair please read the patio heater help pages, these help pages contain good advice for both generic patio heaters and branded BFX models. If this does not fix the problem bookings (for BFX patio heater models only) can taken by calling direct on 01793 613900 during office hours Monday to Friday. Please have your model number, serial number or original order number (top right on invoice) ready. If these are lost please provide the customer name and approximate date of delivery.
Standard repair service takes approximately two weeks to complete, express repair service is available subject to demand and number of burners for repair.

Generic Patio Heater Repair

For repairs to an unbranded patio heater please refer to your original supplier, regrettably we are unable to offer repair to generic patio heaters outside our branded BFX range. There are many patio heaters sold that are fitted with tin or chrome burners, these are disposable and non serviceable. Due to high demand for repair to generic patio heaters we have made available new stainless steel replacement burners, BFX150. Before ordering a replacement burner check the pole size, if it's not an exact match on most patio heaters the collar fitting (of your old burner) may fit the replacement burner (swap them over) to marry the new burner with the pole. If a new burner is not feasible then the only option is to buy a new patio heater. Our branded BFX750, BFX760 and BFX770 patio heater models feature the latest high energy stainless steel burners with quick start controls and now start at a very low £119.99. They all carry a factory warranty including replacement burners and are fully repairable throughout their long life.

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