Q How much heat will a patio heater produce?
A. The commercial outdoor patio heaters produce up to 45,000BTU/h of power, the size of a small central heating boiler.  Our burners are finely balanced between optimum useable heat versus running costs.  Anything larger guzzles up fuel with little or no extra benefit.

Q. How much gas will a patio heater use?
A. All our models have pilot control so you decide how high or low you want the heat.  At full power a patio heater will burn just under 1kg of fuel per hour. You'll find that the best way to use a patio heater is to warm the area up and then reduce the heat control to find your comfort zone.  Under normal use a cylinder will last 3-6 weeks depending on the weather.

Q. Are all patio heaters the same?

A. Just like TV’s/Stereo’s there are high end specifications and low budget models with vast differences in quality, the cheap budget models may look very similar from a distance but will not perform the same.  Many budget patio heaters cut costs by fitting chrome or tin plated burners to stainless steel patio heaters, see stainless steel page.

All our domestic and commercial patio heaters are fitted with stainless steel burners and shipped with our triple safety features.

Q. Do you supply free covers, wheels and regulators?

A. All our patio heaters are shipped with a starter cover, wheels, regulator and hose.  We prefer not to call components as "free", they are an integral part of the patio heater and should be included.

Q. What is a commercial patio heater?
A. BFX760's and BFX770's patio heater models are the ones you’ll see in pubs, clubs and restaurants. They are more robust, manufactured with higher grade components and engineered to take the heavy duty of commercial life - for more information visit What makes commercial grade?

Q. How easy are patio heaters to use?
A. Since 2006 all BFX models have been fitted with the latest quick fire controls, just press the push button ignition wait 30 seconds and your patio heater will be ready to use.  The pilot control can set the heat output.

Q. I don’t know anything about gas, how do I get gas?
A. We can supply the gas for your patio heater direct to your door via the gas company, to order visit Gas Supply.  Pricing is the same with no delivery charge.  If you wish to get gas yourself we recommend propane for all models using an 11kg or 13kg cylinder and with a clip-on fitting.  Our patio heaters are supplied with BS3016 propane regulator and hose.

Q. Can I leave my patio heater outside all the time?
A. In the spring, summer and autumn it’s no problem.  For winter it’s best to move your outdoor patio heater under cover and bring it out when it’s to be used.  Stainless steel is more durable than a powder coated model for more info see: why is a stainless steel patio heater "stainless"?  

We recommend a full length Cover with the powder coated models. Please note the reflector on models BFX760/770 are fitted with 3 wing nuts (BFX755 has 4 wing nuts) to allow easy removal and prevent storm damage.

Q. What happens if it’s accidentally knocked over?
A. Our patio heaters are fitted with "belt & braces" triple safety devices, one is an auto tilt switch designed to shut the gas supply off at a 30° angle.  Should you need to replace a patio heater part our genuine spare parts department holds spares for models up to 5 years old.  If a repair is needed please see patio heater repair service.

Q. Why buy from you?
A.  We only supply patio heaters from our production, direct supply offers factory terms on high specification quality patio heaters.  If we run low between production runs we never substitute with cheap and cheerful patio heaters from traders.  As one of the leading patio heater suppliers to the commercial sector our company mantra is quality, quality and quality. 

Q. How safe is shopping on the web?
A. We use either WorldPay, a recognised leader in encrypted codes for instant payment.  Or we can accept payment via the phone or you can contact us by e-mail and we will advise on the safest way to send your details.  The 3rd alternative is to send a cheque made payable to Urban Industry Limited making sure it’s crossed a/c payee.

Q. Are deliveries safe?
A. To get the best service we despatch patio heaters via secure couriers - please see delivery policy.  Your heater is shipped via DHL and tracked all along its journey to your door. If you are out don’t worry DHL will leave a calling card and make arrangements to ensure it gets to you.  Spares and accessories are generally dispatched via The Post Office on standard service.

Please note if using Debit/Credit cards we only deliver to the card holder’s address, if the patio heater is a gift and you need to send it to the recipient’s address please send a cheque and remember to allow for the cheque to clear.

Q. Can I collect?
A. No problem collecting any item from our warehouse, just call 01793 613900 to book in advance and we'll prepare your order ready for collection.  Our address is:

Thor Industrial Estate

Braydon Lane

Cricklade (3 miles from Swindon)

SN6 6HQ

For directions please refer to: Warehouse Directions

Q. I need several outdoor patio heaters for my restaurant, do you supply trade?
A. We maintain high quantities of stocks for our clients with full RTB support and an after sales service that is unmatched within the industry.  For pallet rates and details on volume contract terms please call on 01793 613900 or email national a/c's on nam@urbind.co.uk

Want more info? 

Please refer to Patio Heater Report or call 01793 613900.