Q How much heat will patio heaters produce?
A. The latest 2009 patio heaters produce around 41,000 BTU/h of power, the size of a small central heating boiler and enough to heat a small house. Don't be fooled into thinking more is better, anything larger requires a much wider reflector to harness the heat and reflect downwards or the heat is lost in the air, so far nobody manufactures giant reflectors. Our patio heaters have unique high energy stainless steel burner finely balanced between optimum useable heat versus running costs. Always check the burner itself is stainless steel and not just steel or chrome type fitted to most other brands of patio heaters.
Q What is the warranty on your BFX patio heaters?
A. We offer high quality patio heaters that are built to last for years, we back that up with a 2 year return to base warranty on our patio heaters.
Q. How much gas do patio heaters use?
A. All our patio heaters have the latest high energy burners with pilot control so you decide how high or low you want the heat. At full power our patio heaters will use just under 1kg of LPG per hour. Older 16kw gas guzzlers burn a great deal more, our high energy burners yield plenty of heat without costing a fortune and wasting energy. You'll find the best way to use patio heaters is to warm the area up and then reduce the heat control to your comfort zone. Under normal use a gas LPG cylinder will last 3-6 weeks depending on the weather.
Q. Are electric patio heaters cheaper to run?
A. Typical 2KW electric patio heaters will cost approx 9p per KW per hour. LPG patio heaters at max heat (13KW) costs 8p per KW, turn it down to 7KW and the cost goes down to less than 6p per KW. Gas and electric patio heaters emit radiant heat that heats object.
Q. Are all patio heaters the same?
A. Just like TV’s/Stereo’s there are high end specifications and low budget models with vast differences in quality, the cheap budget models may look very similar from a distance but will not perform the same. Many budget patio heaters cut costs by fitting chrome or tin plated burners to stainless steel patio heaters, see stainless steel page. If the specification states steel burner or is not mentioned it's best to avoid.
All our domestic and commercial gas patio heaters are fitted with stainless steel burners and shipped with our triple safety features.
Q. Do you supply free covers, wheels and regulators?
A. Our domestic gas patio heaters are shipped with a full length starter cover, wheels, regulator and LPG hose. We prefer not to call components as "free", the word free is often used to mislead customers, they are an integral part of patio heaters and should be included.
Q. What are commercial patio heaters?
A. BFX760 commercial patio heaters and BFX770 commercial patio heaters are the ones you’ll see in pubs, bars and restaurants. These patio heaters are more robust, manufactured with higher grade components and engineered to take the heavy duty of commercial life - for more information visit what makes patio heaters commercial grade?
Q. How easy are patio heaters to use?
A. Since 2006 all BFX patio heaters have been fitted with the latest quick fire controls, just press the push button piezo ignition, wait 30 seconds and your patio heater will be ready to use.
Q. I don’t know anything about gas, how do I get gas?
A. We can supply the LPG gas for patio heaters direct to your door via the gas company, to order see patio heater gas supply.  Pricing is the same with no delivery charge. If you wish to get LPG gas yourself we recommend propane for all models using an 11kg or 13kg cylinder and with a clip-on fitting. Our patio heaters are supplied with EN 12864 propane regulator and EN 1763-1 LPG hose.
Q. Can you leave patio heaters outside all the time?
A. In the spring, summer and autumn it’s no problem and patio heaters will come to no harm. For winter it’s best to move patio heaters under cover and bring out when they are to be used. Stainless steel patio heaters are more durable than a powder coated patio heaters, for more info on stainless steel patio heaters see: why is a stainless steel patio heater "stainless"? We recommend a full length patio heater cover on powder coated patio heaters. Please note reflectors on patio heater models BFX760/70 are fitted with 3 wing nuts (BFX755 has 4) to allow easy removal and avoid storm damage.
Q. What happens if my patio heater is accidentally knocked over?
A. Our patio heaters are fitted with "belt & braces" triple safety devices, one is an auto patio heaters tilt switch designed to shut the gas supply off at a 30° angle. Should you need to replace a patio heater part our genuine patio heaters spare parts department holds spares for patio heaters up to 8 years old. If a repair is needed see patio heaters repair service.
Q. Why buy patio heaters from you?
A. We only supply gas patio heaters from our production, direct supply offers factory terms on high quality patio heaters. If we run low between production runs we never substitute with cheap and cheerful patio heaters from traders. As one of the leading and oldest patio heater companies supplying pubs, restaurants and European breweries the company mantra is quality, quality and quality. You'll find our patio heaters all over the World from Europe to America.
Q. How safe is shopping on the web?
A. We use either WorldPay, a recognised leader in encrypted codes for instant payment. Or we can accept payment via the phone or you can contact us by e-mail and we will advise on the safest way to send your details. The 3rd alternative is to send a cheque made payable to Urban Industry Limited making sure it’s crossed a/c payee.
Q. Are deliveries safe?
A. To get the best service we despatch patio heaters via secure couriers - please see delivery policy. Patio heaters are shipped via DHL and tracked all along its journey to your door. If you are out don’t worry DHL will leave a calling card and make arrangements to ensure it gets to you. Patio heaters spares and patio heater accessories are generally dispatched via The Post Office on standard service. Please note if using Debit/Credit cards we only deliver to the card holder’s address, if the patio heater is a gift and you need to send it to the recipient’s address please send a cheque and remember to allow for the cheque to clear.
Q. Can I collect patio heaters from your warehouse?
A. No problem collecting any item from our warehouse, just call 01793 613900 to book in advance and we'll prepare patio heaters ready for collection. Our address is:
Thor Industrial Estate
Braydon Lane
Cricklade (3 miles from Swindon)
SN6 6HQ
For directions please refer to: Warehouse Directions
Q. I need a few patio heaters for a restaurant, do you supply trade
A. We maintain high quantities of stocks of patio heaters for our clients with full RTB support with an after sales service and support that is unmatched within the industry. For patio heater pallet rates and details on volume contract terms on commercial patio heaters please call on 01793 613900 or email national a/c's on nam@urbind.co.uk (copy and paste).